Certificate in Service Operations




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20, Upper Circular Road #01-24 The Riverwalk, Singapore 058416. 



The Certificate in Service Operations aims to equip Service Leaders with the skills to operationalise and implement service excellence for their organisation.


Who Should Attend? 

  • Current industry professionals seeking to advance their skills

  • Individuals seeking career transition opportunities


Entry Pre-requisites

  • Completed PSLE or its equivalent

  • Able to listen and speak simple phrases in English / Mandarin

  • Able to read, write and interpret simple instructions in English / Mandarin


Course Structure

Interact with customer and handling conflict management


This module covers the fundamental elements of quality, professional customer service. This module helps to educate the students about ways to communicate effectively and the actions that need to be taken in dealing with conflict.  


8 Hours

Maintain Service Environment


This module on maintaining service environment strongly enhances one’s knowledge in executing daily essential operational procedures to achieve business goals.  


8 Hours

Provide Safety and Security for Guests


This module aims to equip participants with the skills and knowledge to provide safety and security for guests.  


8 Hours

Deliver Service Excellence


This module aims to equip participants with the skills in delivering service excellence and applying it to their organisation.  


8 Hours


Delivery method

We use a number of experiential methods of learning in this module:

  • Lectures

  • Experiential learning and practical role-plays

  • Real life examples and group discussions



Participants are required to undertake assessments which may take the form of:

  • Formative assessment

  • Summative assessment 



1 Month (32 hrs)



Upon successful completion of the course, participants will be awarded with a Certificate in Service Operations issued by Guilford Training Centre Pte Ltd. Participants are deemed to have successfully completed the course if they meet the competency standards for each of the four units in the course outline above.


Teacher to student ratio