The Singapore Workforce Skills Qualifications (WSQ) is a national credentialing system. It trains, develops, assesses and recognises individuals for competencies companies are looking for.

Based on national standards developed by WDA in collaboration with various industries, WSQ comprises industry sectoral frameworks which serve to:

  • ✓ Professionalise the industry, where industry lacked recognised Continuing Education and Training (CET) qualifications.
  • ✓ Enhance labour market flexibility and skills portability in growing industry with high demand of skilled workers and professionals.

The WSQ system is designed to be practical, accessible and affordable, enabling every individual to take charge of your own career and advancement. It is also a powerful business tool for employers to access and maintain a skilled workforce, thus enhancing their competitive edge and advancing their businesses.

Note: From 3 November 2014, WDA had roll out the Singapore Workforce Skills Qualifications (WSQ) e-Certificate (e-Cert) system. For more information on this feature: Source,WDA: WDA Launches WSQ e-Certificate System to Streamline Certificate Issuance Process

Key features:

  • ✓ An occupational and competency-based system designed to build capabilities of industry.
  • ✓ Singular and flexible training modules which can be taken as and when required; or built up to full qualifications.
  • ✓ Assessment and certification are based on ability to demonstrate capabilities required by industry.
  • ✓ Accessible to all workers and professionals.
  • ✓ Recognise prior learning such as work experience and credentials.
  • ✓ Qualifications and certifications are based on Industry-agreed standards.
  • ✓ WSQ qualifications are comparable to credentials issued by international and local awarding bodies.


 Categories of WSQ Cert Level

Certificate in Food and Beverage Operations / Certificate in Beverage Operations



The WSQ Certificate Level in Food and Beverage Operations / Beverage Operations competency program is designed to equip students with the knowledge and application skills in working in the F&B environment and be able to apply them to the workplace.

Delivery Methodology

  • A combination of lectures, tutorials, discussions, case studies, role plays and practical exercises.

Awarding Body

  • Singapore Workforce Development Agency (WDA)

Progression Pathway

  • WSQ Certificate -> WSQ Advanced Certificate -> WSQ Diploma(*)
  • (*) Candidate have to approach Accredited Training Organization approved by WDA on enrolment details

Entry Requirement

  • ✓ Ability to read and interpret simple instructions on familiar topics
  • ✓ Ability to write short, simple notes/messages and filling up forms requiring basic personal information
  • ✓ Ability to listen and speak simple phrases
  • ✓ Ability to calculate simple operation and ability to make changes in calculation
  • ✓ Singapore Employability & Skills System Level 4 of literacy and numeracy abilities

Assessment Method

  • ✓ Practical demonstration either in a real or simulated
  • ✓ Setting through role play
  • ✓ Questions-oral or written
  • ✓ Supervisor Feedback (If applicable)

Class Ratio

  • Trainer to Student Ratio is on an average of 1:25, conducted by a pool of Full-Time or Associate Trainers who are well qualified and equipped with industry background.

For more course info, kindly refer to “RESOURCES” and download the respective brochure.


 WSQ - Course Listing


Follow Food & Beverage Safety and Hygiene Policies & Procedures


Interact with Serve Food & Beverage Guests


Maintain Food & Beverage Service Environment


Prepare and Serve Coffee and Tea


Prepare for Service


Prepare Non-Alcoholic beverages


Provide Safety and Security for Guests


Process Payment


Maintain Displays


Provide Wine Service


Study and Serve Wine

WSQ Basic Food Hygiene Course

From 1st October 2014, The Basic Food Hygiene Course and Basic Food Hygiene Course (Refresher), a national level recognized and mandatory training & assessment require for food handler will now come under the Workforce Skills Qualifications (WSQ) Food and Beverage Framework.

WDA and NEA sought to raise the food hygiene standards through its standardized training & assessment know-how, and at the same time, ensuring food handler are well trained to perform in their daily task.

Training will be conducted in either language medium, English and Mandarin respectively. Assessment methods comprise of practical performance / oral questioning / written assessment (MCQ).

 For more course info & course schedule, kindly refer to “RESOURCES” and download the respective brochure.



  1. NEA: